Originally Posted by formeraa

Just one caveat that I have found with HA over the years. Do NOT bring large carry-ons up to the ticket counter, if you are checking a bag. One time, the agent insisted on weighing it because the "official" limit is 25 pounds. It was funny because my carry-on was only 18 pounds that time.

That one experience left a bad taste in my mouth. After all, I just paid them for one bag and they were trying to extract another bag fee. I didn't fly HA again to Hawaii for secral years because of that poor treatment.