FlyerTalk Forums - View Single Post - GA gave away my seat before boarding even started
Old Jun 13, 2019, 8:58 am
  #73  
HDQDD
 
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,225
As a former (decades ago) agent, first of all, I wouldn't release people's seats before we even boarded. That's going to lead to dupe seats and ultimately more work. For sake of argument, let's say I did do this. I would "un upgrade" the pax for the one who paid for the seat. It's the right thing to do. Hopefully this could be handled before boarding. After boarding it's a lot less "comfortable" for everyone.

I have to wonder if looking through the optics of the Dao/UA incident hasn't changed airline policy in this situation.
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