Originally Posted by
salut0
This all adds up to a feeling that on AA the priority is flight attendant convenience not serving passengers.
Originally Posted by
JonNYC
There is zero chance of this changing anytime soon-- and I expect it to gradually get bit worse over the next few months.
AA is a very challenged shop right now. Labor issues, rage at management, operational issues... they all drive morale through the floorboards. When an airline goes through these phases -- United has had them too, goodness knows -- it is somehow culturally OK to make customers suffer. As the major carriers become more and more convinced they are now immunized from ever losing money, no matter what they do to passengers, I would not expect this culture to change.
Originally Posted by
genotonda
This would not be unlike an entire staff of Best Buy employees parking in the closest spots to the front of the building on Black Friday. There has to be some point where the customers needs come first.
Best Buy is in a competitive situation where employees understand their choices can have an existential impact on their company and their jobs. That has not been the standard story in the airline industry, and it is definitely not the story at AA now.