Originally Posted by pjck

I travelled recently by SAS to Spain via Scandinavia (Oslo and Stockholm). We have good flights and good landings - I don't know if the conditions were so convenient or the pilots are so well trained (or both).
However I am surprised by their customer service - I mean website and telephone contact.
It is hard to find some vital info on the website and there are some outdated sections.
I couldn't contact them at all although I had problems with my checking in. They don't work on weekends (although they fly). I mean it says international service works, but when you call it you can here some answering machine speaking Swedish.