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Thread: CX cost cut extends to FRA checkin service- very poor experience
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Old Jun 10, 2019, 8:48 am
  #16  
ernestnywang
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by silverforumsurf


Yes but the OP has a valid argument that CX checkin is not following current CX policy. I’m not sure in this case it’s that important what other OW airlines do, as it’s still a training and service failure to not follow CX policy at the CX check-in desk.

SQ policy also differs from the *A minimum required. Alliance service minimums are just that.
I completely agree that for CX/KA-to-CX/KA, one should be able to through-check bags irrespective of separate PNR or tickets. I only wanted to point out that what ricktoronto mentioned was incomplete.
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