Lufthansa delayed baggage compensation
We were recently traveling to Austin via Frankfurt and none of the bags arrived at the destination. We are visiting for a short time and it was incredibly inconvenient not to have any bags. On top of that they made us checkin our carryon bags since the flight was full. We arrived with just our passports and few documents.
Ground staff refused any compensation and asked us to email lufhansa customer relations. We had to buy several things for the next 4 days after which we received our bags. We filed compensation claim with receipts but its been more than 2 weeks and haven't heard anything from Lufthansa. Is this normal ? Any suggestions to get Lufthansa to pay or get a response from them?