FlyerTalk Forums - View Single Post - Staying on Explore Rate but got "walked"
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Old Jun 7, 2019, 9:39 am
  #7  
ac130
 
Join Date: Aug 2012
Posts: 18
Thanks for your opinions everyone.

I did ask them to find me a comparable hotel but it took them almost a week to respond. When they did respond, the hotel staff said I could keep my reservation but that they could not guarantee me a room. They did indicate that they would find alternate arrangements for me if they could not give me a room.

Because of the uncertainty, and before they got back to me, I searched for and booked another boutique hotel just to have something in hand. I would actually prefer a large chain because service and cleanliness are generally more predictable.

In any case, I contacted the hotel this morning to see if they could offer any points for the inconvenience. They said no, but also indicated that I still had a confirmed reservation and they are working on availability.
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