Here is something that is puzzling me. We get two accounts, one with less than 25,000 and the other with more than 50,000 points. With the lower account, the redemption table looks much more expensive. For testing purposes with the round trip purchase below:
Then the same flight from within the account with higher point balance:
The 2nd table is the normal redemption table. I just wonder if there is penalty with the first one since the balance already dropped below 25k. Do not know what is going on. Plan to call the concierge in the morning to figure out.