Originally Posted by
highupinthesky
Actually according to the DK website (
https://www.sas.dk/eurobonus/medlemsniveauer/), one of the benefits being Diamond at the moment is that you pay service fees (" Du betaler gebyrer, når du booker bonusrejser og bruger EuroBonus medlemsservice"). I asks the diamond service desk whether this is a typo, and they confirmed the text is missing a "ikke", but they don't know when the IT department will correct it. Maybe the agent you talked to uses that page as reference for declining the refund.
For sure says on the international website as well:
Originally Posted by https://www.flysas.com/gb-en/eurobonus/membership-levels/
Pay no fees for booking award trips using the EuroBonus Membership service.
Will call again tomorrow and insist on getting the fee refunded.