FlyerTalk Forums - View Single Post - [HYATT NEWBIE LOUNGE - 2016] Ask Your Questions Here (flame free)
Old Jun 5, 19, 5:15 pm
Join Date: Dec 2003
Location: NYC
Posts: 5,245
Originally Posted by richarddd View Post
If I book a hotel with a Virtuoso travel agent (not an OTA), can I upgrade to a suite or premium suite with points (assuming availability)?

This would be for the PH Milan, if that matters.
According to two Hyatt phone agents today, the cash room type/rate that is upgradeable with points to a suite is a room that can only be booked by calling Hyatt.

I had an email exchange with a Virtuoso agent who did not suggest that I could upgrade a room booked through the agent to a suite with points. The cost difference between the base room and the suite far exceeded the value of Virtuoso or Prive benefits plus 9,000 points.

To be clear, I'm referring to "Room upgrades on paid nights" on

In light of posts that a Virtuoso booked room can be upgraded with a DSU, this surprises me.
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