Originally Posted by
MasterPlanner
Mine is Cassie. I'm relatively new to Globalist status so don't have much to compare her to but has kindly assisted with everything I've requested (admittedly nothing out of the ordinary, I'd think).Turnaround time via email varies from a few hours to a couple of days (not including weekends). That's been fine for my non-emergent requests; I suppose if I had a more pressing need I'd just call her.
Long story short: thumbs up.
I had Cassie and she was doing fine until recently she would not respond anymore so I started just using the Globalist line. Now out of nowhere I received an e-mail informing me that my new Concierge is Frances M. Perhaps Cassie has left Hyatt or moved to another part of the company?
Does anybody have experience with Frances?