FlyerTalk Forums - View Single Post - Mosaic no more free even more space seats

Jun 4, 2019, 2:23 am

#6

diburning

Join Date: Jun 2012

Location: New England

Programs: American Gold, Marriott Gold, Hilton Silver

Posts: 5,640

It's an unpublished discretionary benefit and as far as I know, there has NOT been a change in the policy. Gate agents are not obligated to give you an EMS seat for free although most will. Maybe the agent was new. How full was the flight?

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