AC103 YYZ-YVR midway through the flight I noticed the lumbar portion of my seat had deflated. Brought it to the attention of the flight attendant serving my part of the plane and got puzzled "never heard of that before" response from her. Eventually went up and asked her for compensation form. She had no idea what I was talking about but a colleague pointed her to the SD who came by just before landing to apologize and give me a business card sized thing with Customer Relations info on it whom she said would offer me some sort of compensation. She acknowledged it happens all the time. I assumed it was the "white form" but when looking at it now I see it is actually something totally useless with contact info for baggage issues, refund services and contact centres,
Last time I tried customer relations they blew me off - I'll try them again and see if I have any better luck.