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Old May 31, 19, 11:14 pm
  #1776  
SCtrojan
 
Join Date: Jun 2004
Posts: 101
Originally Posted by BenCali View Post
On 7/2018 I booked 7 nights at Koloa landing in Kauai which was a category 8 at that time for 360k points (60K/night for 6 nights plus 1 free night). Couple of days ago, the hotel cancelled my reservation saying I have insufficient points. I reached out to U.S. Marriott several times (so far 9 times) and the reps have opened 3 cases without any resolution.

I reached out to Marriott Bonvoy Assist twitter team and they are pointing me back to the CSR route. I even spoke to Ambassador desk who had no clue about this whole program. My reservation is on June 7, so I am running against the time now. I'd originally booked the 'Hotel + Plus Air Package 1' for 7 nights @ Category 8 Hotel + 120K Avios for 360K points.

If I convert the old certificate into a new one what will be the code? Will I be able to book the same hotel with the new certificate since points required went up under the new system?

Your responses are highly appreciated.
I have to say this is ridiculous behavior by Marriott.

You may want to reach out directly to the property and see if you can contact the general manager. Explain your case and ask him to see what can be done to help.
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