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Old May 30, 19, 2:06 am
Join Date: Jan 2016
Location: Manila Philippines
Programs: IHG Spire Royal Ambassador, Le Club Accor Gold, Shangrila Golden Circles Diamond
Posts: 24
Stay / Points Not Credited

I booked two rooms in Hyatt City of Dreams , Manila [For myself and a relative]

I was present at Check-In but couldn't be physically present for check out (as I was in a meeting). The check-out option was not available on the app thus I asked my relative to check-out for both of us.

He did so and settled the room with his credit card.

No stay / points were credited to my account. When I contacted Hyatt (thru messenger), they advised that I should have stayed and PAID for my room to be eligible for points and since the credit card used to settle the fees was not under my name, the stay was not eligible.

Is it really the way ?
tarek.h is offline