Old May 29, 19, 5:29 pm
Join Date: Nov 2010
Location: Baltimore, MD USA
Programs: Southwest Rapid Rewards. Tha... that's about it.
Posts: 3,915
Originally Posted by kmersh View Post
I do not remember exactly, I think they put an XS or something like that I honestly cannot remember, I know with UNITED where the wife and I have purchased an extra seat in the past the first name was EXTRASEAT and the last name was my last name.
Well, that explains the whole thing.

Booking the extra seat under your name with XS as the middle initial is the official method of booking an extra seat under the COS policy.

It's a little surprising to me that you got a refund for that seat automatically. I've always had to send an email request to get my refund.
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