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Old May 29, 19, 2:26 pm
Join Date: Mar 2005
Location: NYC
Programs: United 1P
Posts: 597
I called the UK line four times this afternoon to convert 870 to QP91, but was declined four times after I told the representative to cancel the OC and order the NC at the refund value.

Frustrated, I called the US elite line. The representative had no clue what the certificate is. The representative asked me to wait on the line. Even after telling the representative numerous times that I only wanted QP91, the representative came back with a converted QP83. I got very upset and requested to speak to a supervisor. Fortunately the supervisor helped me cancel the QP83 and ordered a QP91 for me.

Last edited by kgkg; May 29, 19 at 9:27 pm
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