Originally Posted by kmersh

At the airport the agent had zero issue with us and said she wonders why more customers don't book an extra seat and since we had like A20-21-22 it worked out that we had an entire row to ourselves, ironically after the flight we did get a refund for third seat (which we never expected nor wanted) and I tried three times to get Southwest to suck back the money, but they claimed that they did not have the ability to do so, in fact the last Agent that I spoke with said that most customers call in demanding refunds and that she appreciated my honesty and that I should not worry about it.

I now realize that from reading this thread that Southwest refunds customers who require a COS seat but that due to the flight not being full are not required to pay for it, I guess we benefited from that even though neither my wife nor I am/are COS.