i_gtgo

So 2 of my family members flew AI First Class (in 'A' and 'F' class) from BOM to EWR. They didn't put any FFN to claim the miles. So they requested I create a Star Alliance account for them to claim it. I created a M&M account for this purpose, but every time I complete the retroactive form I get a "technical error message" saying "Tickets not eligible for credit". This is impossible since it was a paid First Class ticket. Anyone know a way to get LH to credit the miles or what the error message means?

FYI - I also created an Aegean account after these failures but got the same error message.

Thanks.