Originally Posted by
expert7700
The new drink coupons have QR codes on them, containing an embedded 13 digit coupon number, issue date, and expiration date. No member name printed on them.
This means Southwest can track free drink redemptions.
They could always do this if they wanted. FA's collect the q's, count them, done.
I expect to see less latitude for FAs to 'forget' to collect payment or coupons, which they currently do for various reasons.
I don't. My guess would be business as usual.