The new drink coupons have QR codes on them, containing an embedded 13 digit coupon number, issue date, and expiration date. No member name printed on them.
This means Southwest can track free drink redemptions. I expect to see less latitude for FAs to 'forget' to collect payment or coupons, which they currently do for various reasons.
//Ironic that they
still don't track checked baggage progress / loading by scanning barcodes. Priorities
