Originally Posted by
GetSetJetSet
I’ll unfortunately be visiting the W Chicago as I am going with some friends and we agreed to all stay at the same hotel, but as soon as they return home i’m moving elsewhere for the last night of my stay. I now avoid the brand whenever possible. It’s all style, no substance and generally they have poorly trained, useless or just indifferent staff.
Lakeshore or City Center? I guess either way I agree with you and OP - poor service for the caliber of hotel it purports to be.
The one thing I do like about W is the toiletries, namely the liquid face soap.