Originally Posted by
Clay_C.
... had got me into my seat without having to escalate to the supervisor.
I have been in this situation and availability changes very dynamically. I have been on the phone and after some work the agent finds space and just as they are going to book it, it disappears. And the reverse, the agent is looking, looking and sees nothing and then out of the blue something opens up.
It is literately a second by second situation - there were probably at that same instance other agents looking for the same available -- such as for the plane full of people that were canceled with you and many other flights.
The key to a successful experience in this situation is never stopping looking --things are always changing. So the fact one agent did not see something but 25 minutes later another agent found something would not surprise me or cause a negative reflection on the first agent.