I, sadly, have experienced Avianca far too many times. Their customer service is atrocious. Easily the worst airline employees Ive ever experienced.
In Spanish, the airline is commonly referred to as "A vi nunca", which roughly translates to "I never saw it"
Their business class product is awful. Their economy class product is [shudder]. Their best Bogota employees make the worst UA Newark employees seem kindly in comparison.
Oddly, Aerorepublica, which was a Copa run Star Alliance carrier was actually pretty good.
People, including myself, routinely fly out of their way to avoid Avianca.
It would take a lot to save Avianca. The airline is bloated, expensive, and faces increasing competitive pressure from cheaper airlines.
Last edited by TominLazybrook; May 23, 2019 at 10:21 pm