I live in the Dallas area and two years ago ditched AA out of DFW for SW out of Love. In the two years since only once have we had a problem and that was in April when my son and wife's flight from TPA back to DAL was canceled. They had to fly the next day, I went off to BOS, but I complained and all three of us got a $100 LUV vouchet. I fly quite a bit, am A-List, but it will take a lot of cancellations that cause me pain before I go back to AA and DFW. Don't like either......