Originally Posted by
carlosdca
Downgrade or refund are the only options, according to policy?
No J re-routing offered as the first option before downgrade or refund?
No VDB offers to free up seats?
huh!
Check out the "Oversold Flights" section of the CoC available here:
https://www.aa.com/i18n/customer-service/support/conditions-of-carriage.jsp?anchorEvent=false&from=footer?
Sure, AA *can* do the above, but does not have to. If the flight is sold to capacity, and nobody wants to give up their seats, then they start downgrading/denying boarding. Again, as
JonNYC has repeatedly said, these issues are best resolved before the airport. At that point things are not likely to work out well because policies exist to handle the masses, and they almost always aren't in your favor in oversells--as opposed to other forms of OSO, in which AA has relatively generous policies.
Originally Posted by
JonNYC
Don't agree there either, they re-route a confirmed business class passenger unless the passenger prefers otherwise.
As was discussed upthread, no good reroute options once the OP gets to PHL. Not sure the OP's status, but presuming it's not EP I seriously doubt they would have been offered anything offline--and, even then, only if persistently requested (or helped by someone with experience and connections, cough cough...)