Originally Posted by LHR/MEL/Europe FF

I don't know why some folk have to ruin everything? The screenshot method isn't perfect, but it gets results 99 times out of 100. Even if you have to wait 10 days.

If people start emailing the CEO if they don't hear back immediately, or start demanding extra attention, LM can just pull the whole screenshot thing. They're under no obligation to provide it.

If we need evidence - just look at what happened to mistake fares.