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Old May 21, 2019, 3:48 pm
  #751  
VegasGambler
FlyerTalk Evangelist
 
Join Date: Oct 2014
Posts: 10,904
Originally Posted by RAD_PDX
Reservations has confirmed that all 3 of you are correct, thanks! This was my first time doing this. I'm not super happy though because when I called the MVP line, they took about 20 seconds to do something on the computer and told me I was all taken care of and that I was added. I would have preferred if they would have just transferred me to reservations or told me they couldn't help rather than straight up lie...
A lot of front line agents don't know how everything works. You probably weren't lied to.
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