Originally Posted by
RAD_PDX
Reservations has confirmed that all 3 of you are correct, thanks! This was my first time doing this. I'm not super happy though because when I called the MVP line, they took about 20 seconds to do something on the computer and told me I was all taken care of and that I was added. I would have preferred if they would have just transferred me to reservations or told me they couldn't help rather than straight up lie...
A lot of front line agents don't know how everything works. You probably weren't lied to.