Old May 21, 19, 11:57 am
FlyerTalk Evangelist
Join Date: Nov 2007
Location: LAX-SNA
Programs: BA Gold, AF/KL Gold, AA LT PLT 2mm, TP Gold *G
Posts: 19,543
HUCA and keep trying to find an agent that is willing to help you. You should absolutely be able to correct this on the phone. As others have noted, find flights with seats that work for you and then call.

Case in point from last week. Family of 4 flying AA/BA on AUS-JFK-LGW in Business on award seats. AA retimed AUS-JFK resulting in a 10 hour connection vs. the original 5 hours.
A great AAgent had RM open 4 U class business award seats so they are now flying AUS-DFW-LHR all on AA with much less travel time. And they got a $2,400 refund of BA scam charges.
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