Originally Posted by
Counsellor
Hi. Good to hear from you again.
I had that problem with a Coke promotion about a year ago. I called them (don't remember the number) and the CSR that answered had me read the codes to her, and she manually credited them to the promotion. I think some of the codes are from specially marked packages and expected to be used for that promotion (although they're not specifically stated to be for that promotion), and so when the promotion expires their machine thinks the codes are expired as well.
Good luck. Which promotion are you doing, if I may ask? Something for the kids?
I tried doing the promos where you enter codes to get a Amazon GC, etc. It seems that most of my codes are showing expired because if I try to enter say 20 for the AMC ticket promo, I'll only have 1 or 2 that pass out of say 5.
I didn't know if I should toss the code because I didn't know how to get it credited. It was so frustrating that I stopped trying to get promos because of so many expired messages.