Originally Posted by
highupinthesky
The only work the ground handling company does is helping with passenger information and rebooking if this is the decision from the back office.
But that is exactly the point. I couldn't care less what is done in the background/back office. For me, the pax, the experience at the airport is the one thing which makes the difference. Remember, not all people use the SK app or have their cell phone registered and actually need to queue up a service counter to get rebooked or get information they have been rebooked. And this is done by LOT staff in WAW (or has been the case for some year), and at least for me, a very bad experience... every single time. Until I found out I calling the EBD line will be the easy way out.