Originally Posted by
mapleg
Why is it so important to "know in detail" how each of these errors occurred?
By all means file a complaint or express your concerns, but beyond that what is the point?
My main point is a burning curiosity to learn how the Lead FA could go around to 10 different passengers on a plane and give them new flights, new times, new gates, etc., and also show them the paperwork which verifies the rebookings. In actuality, none of us were rebooked at all. How does such a mess occur?