Old May 20, 19, 10:04 am
Join Date: Apr 2018
Location: HKG/LON
Programs: QRPC-Plat/OWE, MPC, BAEC
Posts: 89
Originally Posted by fgw_ View Post
you should be able to call QRPC, as of this email i received end of march:

Our telephone contact centres have reopened

We are always looking for ways to improve your experience with us and reward you for your trust in us. At Privilege Club, you are our top priority and your feedback is very important.

Based on your valuable feedback, we have been reintroducing our member services at our contact centres, to be fully rolled out in the month of April. Our agents will now be empowered to assist you with any of the following services:

Redeeming award tickets on Qatar Airways and partner airlines
Award upgrades
Date change of award tickets
Refunding award tickets and Qmiles
Retro claims on Qatar Airways flights
Privilege Club offer registrations
Membership card replacement request
Password resets

With your convenience in mind, we will continue to improve our online functionality, and some account activities will remain exclusively online for your security. These include: nominating family members, profile updates, buying, gifting, and transferring Qmiles, excess baggage redemptions, and extending or revalidating your Qmiles.

Our team is striving to provide you with the premium service that you deserve. Expect further improvements throughout 2019.

We thank you very much for your loyalty and appreciate the time and effort you take to make Privilege Club better.

and then:

Log in to your account and go to the Contact centre page to view your exclusive contact centre number details.
Thanks fgw_, I've tried to call the centres but either they can't see the availability like I do on their system (for whatever reason), or they insist due to married segment issue they can't process it over the phone... really frustrating. I've tried sending a screenshot to the USA centre, who has kindly followed up with the headquarters and should reply me in a few days time. Hope the availability is still there by then...
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