Old May 18, 19, 6:13 am
  #7  
Collierkr
 
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 828
Terrible when this happens yet it does. I would have IMMEDIATELY called and asked for at least half on that night’s room charge refunded or 20,000 points. Depending on how my request was handled I would then write both Marriott and an online review with appropriate details.

Oh oh and they make wash clothes for a reason :-)
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