Old May 17, 19, 10:50 pm
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 1,679
The hotel failed to provide one of the most basic components of hotel stay. A secure, comfortable room and a decent shower are about as basic as it gets.

The hotel should have offered an apology and compensation proactively.

My inclination would be to write an honest online review about your experience. And I would never stay at the hotel again not because of the hot water failure but because of the uncaring attitude about the failure. But I probably would not ask for compensation.

However, I'm not telling you what to do. You might consider asking the hotel manager what he/she would consider fair compensation if he or she had been the guest. Or you could ask for 10,000 points or 20,000 points or points equivalent to one night at the hotel and see what happens.
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