Old May 17, 19, 10:44 pm
Original Member
Join Date: May 1998
Location: Costa Mesa, CA, USA
Programs: AA (Life Plat), Starwood (Plat) and every other US program
Posts: 5,083
Originally Posted by timfountain View Post
I'm not normally a compensation kind of guy but I had a miserable end to my stay at the Marriott Burbank today (5/17). When I went to have a shower this morning, I was greeted to freezing cold water in the hot water faucet, and exactly the same in the shower. Not taking a shower was not an option, so I had the most miserable shower, complete with uncontrollable shivering and chattering teeth, it really was that cold! On check out I mentioned the issue and was greeted by a really indifferent front office staff who said something to the effect that "yeah, a few people have mentioned that as an issue". What does the collective wisdom of the group think is an appropriate ask as compensation?

I seem to disagree with many people who think they are entitled to compensation. However, on this issue, I will probably be more "generous" than most. A hot shower is one of the primary benefits I require. I would, in many instances, expect not to be charged for my hotel night if there wasn't hot water for my shower.
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