Originally Posted by
moondog
Just call their Malaysia number.
I ended up paying again and took a photo of the seat confirmation page (it wasn't that expensive and I didn't want to deal with the hassle of calling). But, I never received an email confirmation. Also, when I refreshed the page and double-checked my booking, the old seat (the one I was assigned, not the one I paid for) was still there!
At this point, I give up. I'm just going to print out the seat confirmation page (that I took a photo of) and present it on board if there are any problems getting what I paid for (TWICE-- I can't believe they even made me do it. They should be issuing me a refund. Total incompetence).