The flight is less than an hour. Poor hard product compared to what? Airplane will be a smoother ride compared to the bumps roads and horn honking. Bathroom will be cleaner too.
Poor customer service? Go to website, or walk up to ticket window at airport. Buy ticket. Go through security and you're done. What else do you need from customer service?
It basically comes down to...do you want to get there quickly by flying, or do you want to take the more "adventurous slow route" by vehicle? I've always taken vehicular transport because I was not in a hurry.