Originally Posted by
gengar
I think you misunderstand; I wasn't referencing your particular situation. I get that the app failed to extend your reservation. All I'm saying is that - in the future - if you can make a separate reservation and the FD can block your room, checking-out / checking-in again is not necessary.
I think I understand what you’re saying.
The FD asked me to settle my bill three separate times - once for each of the three reservations on this stay. The two original reservations were made via the app. The third, which should have extended the first over the weekend, was made by asking the FD to extend the first.
I dont know why, but the FD insisted that I settle the bill - which I understand as checking out - three separate times. That’s precisely what I was hoping to avoid. If I’d been able to make a reservation through some other means, I’m not sure it would have been different. I presume this is peculiar to this hotel or to the complications of the SLH/Hyatt relationship.