When I first experienced an agent not knowing what a quaterly promo was in October I had called the number on the back of the World of Hyatt membership card.
Before anyone comments i did not call the number on my World of HYatt Visa.
Last week I again dialed the number on the WOH plastic card.
I do have a concierge but I would think the agents who answer the number on general WOH line should know what a Quaterly bonus is.
And they should not hang up on a guest.
Regarding the concierge.. my concierege called me last week.
She was very nice.
Yesterday I decided to call her to ask her about something odd in the app.
It was showing that I had used 3 nights at the same Hyatt property and one night at another Hyatt property.
None of it was accurate.
I assumed it was an app glitch but wanted to make sure.
I called my concierge but it was her day off.
I ended up with another concierge.
She was really nice BUT HAS NEVER SEEN THE APP!
...????
Ok what is up with this company?
Also while I appreciate this concierge deal, the agents at the 800 number of the membership card ought to know the promos.
This is ridiculous.