FlyerTalk Forums - View Single Post - What is Up with the Diamond Desk Lately?

May 12, 2019, 2:21 pm

#2

KDCAflyer

Join Date: May 2015

Location: DCA

Programs: AA EXP, DL FO, Marriott Titanium

Posts: 6,712

Quote:

Originally Posted by CVFDCHIEF180

I did not even want to post this but since its happened about 10 times in a row now I thought I would. It seems as though every time I have called to ask questions or to do anything flight related I have gotten much more incompetent agents. You can usually tell the more "seasoned" agents when they answer as they have a bit more confidence. Its almost like I am getting agents in training who have to put you on hold and go back and research things as opposed to what I am used to. For what its worth they do still answer the phone "Delta Diamond Desk". One of the best things about being a DM is the Diamond line and honestly it is just not the same.

Has anyone else noticed the same thing?

Have you been calling on weekends? The good agents generally only work M-F. I've had a few good weekend agents, but most are garbage and I have to wait until Monday.

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