Originally Posted by
flyerby
You memory is betraying you ...
Never had this practice with TK for years.
It's perfectly possible.
Maybe I'm confusing it with the system they employ for the cancellation of tickets. Here they most certainly require a separate payment for the cancellation before refunding the miles and cash paid.
Sadly, the last time the miles took somenmonths wrangling:finally got it done with the help of the local office: but that's another story....