Originally Posted by
sydneyflyer12
Yes, I was looking for a one category room to room (not room to suite) upgrade. My TA escalated to Hyatt Corporate and was effectively told that they didn't care to enforce the policy.
Edit: Note, they also refused early check in.
Are you willing to tell us which property? It's very useful information to share so people can make informed decisions about where to stay.
Personally, I would have cancelled as soon as they refused the upgrade. You know you are going to have problems with them at that point -- why give them your business? I find that it's best to simply not do business with dishonest places -- it saves a lot of hassle.