Originally Posted by
fassy
Actually one time - with Sk - I had an issue that my flight did not credit and they told me via the retro claim team that I didn’t board the flight... even though I did send in the boarding pass.
Seems the agent messed up the boarding procedure and the FAs didn’t do their head count...
It's probably more likely that the data transfer between the boarding system and the EB system messed up. Specially on some of the old SK systems data verification wasn't a focus area. Often the receiving system would simply drop data lines which wasn't 100% correct, and in come cases it wouldn't throw an error or notification for manual followup. Errors could be as simple as if you have a long name or a middle name, you name on the boarding card would in some cases be truncated, but once the boarding data was passed to the EB system, it dropped the data because the name didn't match anymore.