Originally Posted by
fassy
Often enough it works instantly using the online system. Almost always with SK flights, for *A flights my quote is 50/50 that the online system works. But if that fails and some human needs to manually follow up, it can take forever.
I guess at the moment the case load is very high due to all the reroutings caused by the strike action. So, it probably takes much longer than in normal times.
That's getting to LH's standard - I tried to retroclaim my kids miles to their jetfriends programme and it took 4 emails to explain and re-sent boarding passes more than twice just to get 500 miles into their account! I wanted to give up but since I started the process I can't just cancel it.