Originally Posted by
CPRich
On principal, I'd email the GM of the property to see if they will make an offer to satisfy the guarantee.
If not, I'd email BBB, the state consumer protection division, etc., cc'ing the GM and Marriott Customer Service.
It may not be worth a 3 hour drive, but it's worth 15 minutes on email.
The BBB is a joke. They're the pre-internet version of Yelp,
extorting membership fees to remove bad reviews.