Originally Posted by
avb123
I guess really I expected when back a letter from BA personal to our situation. Maybe my expectations are to high.
In which case I would construct a case for how this would be resolved to your satisfaction, write to BA on those lines, give them 2 weeks to reply. MCOL/CRA will probably require a monetary value to be attached to this. Then if you feel strongly about this, follow the MCOL/CRA process to get BA to accept your resolution proposal. There is a process in place for this, but it requires certain steps to be done. The fact that a low-to-medium Avios offer has been made is a factor in BA's favour, equally if that offer has no value for you (bearing in mind it can be used for getting wine, hotels, car hire and so on) then that's a good reason for seeking alternative remedies.
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