Originally Posted by
cerealmarketer
The gap with UA was a lot wider.
Now...the gap is a lot less. Delta's got a bit complacent and UA has improved its operation.
It is not easy merging two large airlines. The growing pains can last for half a decade or more.
DL is fortunate in that their big merger is furthest in the rear-view mirror.
United is next.
Followed by AA and WN (to a lesser extent).
So one would expect the others to catch up to DL since many of their "culture issues" are post-merger related. Only time can heal for many personnel who yearn for leadership and culture of their pre-merger employer. Saw it with the ex-NW people back in 2009, and more recently with ex-US and ex-CO, and even with ex-AirTran (they like the pay but my ATL-based friends don't like the slow de-hubbing of ATL compared to the FL days). If UA and AA can smooth over their post-merger issues, they will catch up to DL, and that has speaks for those companies, not against DL.