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Thread: DL Level of Service Declining In All Aspects?
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Old May 6, 2019, 10:22 am
  #35  
El Boocho
 
Join Date: Aug 2002
Location: Los Angeles
Posts: 4,677
Originally Posted by jdrtravel
Agree that the phone agent situation has gotten worse. I do, however, notice a significant difference when I call M-F during business hours vs. evening and weekends. I find that when calling during weekday business hours I am much more likely to get a senior agent who knows what they are doing.
I agree with this. After too many screw ups and uninformed agents, I try to do anything that relates to a global or regional upgrade during weekday business hours.
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