FlyerTalk Forums - View Single Post - DL Level of Service Declining In All Aspects?
Old May 6, 2019, 9:14 am
  #34  
jdrtravel
 
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,411
Originally Posted by jackvogt
I think the public is demanding rock bottom airfares and doesn't care about the level of service.
The introduction of options like C+ and Premium Select, and a very successful push to sell domestic first class, would suggest otherwise. Apparently at least part of the public does care about level of service and is willing to pay for it. As a GM I never wait for upgrades, I always pay for the C+ or F seat that I want at time of purchase. And yes, products like Basic Economy have also been introduced.
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